Transactions will appear on your statement as "hex3.co".
Shipments queued at our warehouse immediately, dispatched within 1 business day.
Warehouses are located in Hong Kong, and East & West Coast of USA, we ship worldwide.
For support, questions or comments please email us
All Prices Quoted are USD
Warehouses are located in Hong Kong, Los Angeles and Philadelphia.
The closest warehouse will be selected automatically.
Products dispatched same day if order is placed before 1pm local time.
Please check our returns policy below before ordering
Welcome to HEX3.co, a property of HEX3, a corporation headquartered in Hong Kong. This document constitutes a legally-binding agreement (“Agreement”) governing the terms of providing you with our service. Throughout this document, the words “HEX3,” “HEX3.co,” “us,” “we,” and “our,” refer to us, HEX3, or our websites, HEX3.co, jajastylus.com, and laserblaster.com as is appropriate in the context of the use of the words. Likewise, the words “you” and “your” refer to you, the person who is being presented with this document for your agreement.
2. Description of Service
HEX3 is a business headquartered in Hong Kong. We sell accessories for iPads and iPhones, as well as other products, available to people of all ages around the world.
3. Information Supplied
When using our website, you must provide us with your name, e-mail address, mailing address, and credit card information.
Although we are located in Hong Kong, we have an office in Los Angeles and also permit U.S. residents to access our site. Therefore, in accordance with the Children’s Online Privacy Protection Act, you must be at least thirteen to use our service. By providing the above information and accessing our site, you represent to us that you are at least thirteen years of age.
Affiliates may sign up to our site through a third party website, Omnistar. You must provide the information that Omnistar requests, and you must be eighteen or older to participate, or, if an older age of contractual capacity exists in your jurisdiction, you must be at least that age.
4. Payment & Shipping
You must provide credit card information to us in order to checkout. When providing credit card information, the credit card must be your own. If the credit card does not belong to you, you must have permission from the accountholder to use their card for your transactions. We use your credit card information only to process your transaction, and dispose of it afterwards.
Please note that chargebacks are only appropriate for certain disputes, such as a failure on our part to provide the promised services to you. Note that your inability to use our iPad or iPhone accessories due to inadequate or incompatible hardware, software, or networks that you use is not our responsibility and
will not be considered a failure on our part to provide your purchased services.
Any use of fraudulent chargebacks to get free products or to compensate for your own hardware or software failures is strictly prohibited, and will be dealt with by reporting such chargebacks to your local police department and a credit bureau, as well as referring the matter to a small claims court.
Our ability to ship is only as good as the information that you provide us. Whether you are ordering products for yourself or others, you must ensure that you provide us with an accurate address. We cannot be held responsible for delivery failures if you don’t give us the correct address, or if you give us a P.O. box or other address that we can’t perform delivery to. If a shipment is returned as undeliverable, regardless of the reason, we shall be entitled to keep the shipping and handling fees that were associated with that shipment.
Shipping will be done according to the costs and methods described on our website. Once we ship your item, we are no longer responsible for its condition or delivery to your chosen address. Any claims for damages products should be filed by you with the shipper.
Accessories may interact differently with certain iPads, iPhones, and other devices. We disclaim all liability for, and you waive all potential claims against us for, any failure of our products to work with your devices, or any damage that occurs as a result of your use of our products, whether the damage occurs to your device or anything else.
6. Returns & Defective Items
If you discover what you believe to be a product defect with any HEX3 branded product, please contact HEX3 Technical Support at firstname.lastname@example.org for assistance. In the case of a defective product, we require that you contact us within 7 days of having received it. Due to the size of our company and the worldwide nature of our business we do not offer phone support at this time.
If your product does have a defect, your product is covered under the terms of your product's warranty. Faulty or defective product will be replaced or repaired at HEX3 expense. Refunds are not available on defective product. Please do NOT ship product back to HEX3 without discussing the matter with Technical Support first. Returns must be accompanied by an RMA - Return Material Authorization - Technical Support will send you this if required.
Unauthorised returns cannot be tracked and cannot be refunded or exchanged.
In the event that a return/exchange is authorised, shipping is performed at your own risk and we cannot be held liable if it is lost in the mail, so we recommend that you ship it with a tracking number.
"Change of mind" Refunds
Change of mind refunds will attract a 17.5% restocking fee, shipping and handling fees will not be refunded.
Refunds will be allowed only:
• Within 14 DAYS of invoice.
• At our discretion, after confirmation from Technical Support
• If the product is intact, unused and in its original packaging.
• With an RMA shipping label provided by Technical support
Warranty and support for retail partner purchases
Every genuine HEX3 product bought from HEX3.co or a 3rd party retail partner is authorised for replacement due to warranty issues, however, we do not offer returns or refunds on products bought from other 3rd party retailers. Please contact their customer support for more information.
You agree not to copy, distribute, display, disseminate, or otherwise reproduce any of the information on our website, or our website itself, without our prior written permission. This includes, but is not limited to, a prohibition on aggregating product information and publishing it on some other website.
“HEX3” is a trademark used by us, HEX3, to uniquely identify our website, business, and service. You agree not to use these phrases anywhere without our prior written consent. Additionally, you agree not to use our trade dress, or copy the look and feel of our website or its design, without our prior written consent. You agree that this paragraph goes beyond the governing law on intellectual property law, and includes prohibitions on any competition that violates the provisions of this paragraph.
10. Revocation of Consent
Where HEX3 has given prior written consent for your use of our protected material in accordance with our above “Copyright” and “Trademarks” provisions, we may revoke that consent at any time. If we so request, we may require that you immediately take action to remove from circulation, display, publication, or other dissemination, any of the marks, copyrighted content, or other materials that we previously consented for you to use.
11. DMCA Notices
We take copyright infringement very seriously, and we have registered a Copyright Agent with the United States Copyright Office, which limits our liability under the Digital Millennium Copyright Act. If you believe that your copyright has been infringed, please send us a message which contains:
Your name. The name of the party whose copyright has been infringed, if different from your name. The name and description of the work that is being infringed. The location on our website of the infringing copy. A statement that you have a good faith belief that use of the copyrighted work described above is not authorised by the copyright owner (or by a third party who is legally entitled to do so on behalf of the copyright owner) and is not otherwise permitted by law. A statement that you swear, under penalty of perjury, that the information contained in this notification is accurate and that you are the copyright owner or have an exclusive right in law to bring infringement proceedings with respect to its use.
You must sign this notification and send it to our Copyright Agent at:
Company Office Address:
20th Floor,Wah Hing Commercial Building,
283 Lockhart Road, Wanchai, HONG KONG
This is NOT a returns address
for assistance with returns or warranty claims.
If sending the notification by e-mail, an electronic signature is acceptable.
12. Representations & Warranties
WE MAKE NO REPRESENTATIONS OR WARRANTIES AS TO THE MERCHANTABILITY OF OUR SERVICE OR FITNESS FOR ANY PARTICULAR PURPOSE. YOU AGREE THAT YOU ARE RELEASING US FROM ANY LIABILITY THAT WE MAY OTHERWISE HAVE TO YOU IN RELATION TO OR ARISING FROM THIS AGREEMENT OR OUR PRODUCTS, FOR REASONS INCLUDING, BUT NOT LIMITED TO, FAILURE OF OUR PRODUCTS, NEGLIGENCE, OR ANY OTHER TORT. TO THE EXTENT THAT APPLICABLE LAW RESTRICTS THIS
RELEASE OF LIABILITY, YOU AGREE THAT WE ARE ONLY LIABLE TO YOU FOR THE MINIMUM AMOUNT OF DAMAGES THAT THE LAW RESTRICTS OUR LIABILITY TO, IF SUCH A MINIMUM EXISTS.
YOU AGREE THAT WE ARE NOT RESPONSIBLE IN ANY WAY FOR OFFERS MADE BY THIRD PARTIES THROUGH OUR WEBSITE. THIS INCLUDES ANY FAILURE OF ANY ACCESSORIES OR OTHER PRODUCTS SOLD BY US TO MEET YOUR EXPECTATIONS. WE ARE ALSO NOT RESPONSIBLE IF WE ARE UNABLE TO DELIVER YOUR PRODUCTS BECAUSE OF SHORTAGE, EMBARGO, RECALLS, OR A LEGAL PROHIBITION ON OUR SALE OR PROVISION OF THE GOODS TO YOU.
WE ARE NOT LIABLE FOR ANY FAILURE OF THE GOODS OR SERVICES OF OUR COMPANY OR A THIRD PARTY, INCLUDING ANY FAILURES OR DISRUPTIONS, UNTIMELY DELIVERY, SCHEDULED OR UNSCHEDULED, INTENTIONAL OR UNINTENTIONAL, ON OUR WEBSITE WHICH PREVENT ACCESS TO OUR WEBSITE TEMPORARILY OR PERMANENTLY.
THE PROVISION OF OUR SERVICE TO YOU IS CONTINGENT ON YOUR AGREEMENT WITH THIS AND ALL OTHER SECTIONS OF THIS AGREEMENT. NOTHING IN THE PROVISIONS OF THIS “REPRESENTATIONS & WARRANTIES” SECTION SHALL BE CONSTRUED TO LIMIT THE GENERALITY OF THE FIRST PARAGRAPH OF THIS SECTION.
For Jurisdictions that do not allow us to limit our liability: Notwithstanding any provision of these Terms, if your jurisdiction has provisions specific to waiver or liability that conflict with the above then our liability is limited to the smallest extent possible by law. Specifically, in those jurisdictions not allowed, we do not disclaim liability for: (a) death or personal injury caused by its negligence or that of any of its officers, employees or agents; or (b) fraudulent misrepresentation; or (c) any liability which it is not lawful to exclude either now or in the future.
IF YOU ARE A RESIDENT OF A JURISDICTION THAT REQUIRES A SPECIFIC STATEMENT REGARDING RELEASE THEN THE FOLLOWING APPLIES. FOR EXAMPLE, CALIFORNIA RESIDENTS MUST, AS A CONDITION OF THIS AGREEMENT, WAIVE THE APPLICABILITY OF CALIFORNIA CIVIL CODE SECTION 1542, WHICH STATES, “A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH IF KNOWN BY HIM OR HER MUST HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR." YOU HEREBY WAIVE THIS SECTION OF THE CALIFORNIA CIVIL CODE. YOU HEREBY WAIVE ANY SIMILAR PROVISION IN LAW, REGULATION, OR CODE THAT HAS THE SAME INTENT OR EFFECT AS THE AFOREMENTIONED RELEASE.
You agree to indemnify and hold us harmless for any claims by you or any third party which may arise from or relate to this Agreement or the provision of our goods to you, including but not limited to any damages resulting from your use of HEX3’s products. You also agree that you have a duty to defend us against such claims and we may require you to pay for an attorney(s) of our choice in such cases. You agree that this indemnity extends to requiring you to pay for our reasonable attorneys’ fees, court costs,
and disbursements. In the event of a claim such as one described in this paragraph, we may elect to settle with the party/parties making the claim, and you shall be liable for the damages as though we had proceeded with a trial.
14. Choice of Law
This Agreement shall be governed by the laws in force in the Hong Kong Special Administrative Region of the People’s Republic of China. The offer and acceptance of this contract is deemed to have occurred in Hong Kong.
15. Forum of Dispute
You agree that any dispute arising from or relating to this Agreement will be heard solely by a court of competent jurisdiction in Hong Kong. Specifically, all claims will be heard before the Small Claims Tribunal of Hong Kong, which has jurisdiction over disputes of $50,000HKD or less. You agree that if the dispute is for more than $50,000HKD, you will not claim the amount in excess of $50,000HKD, and will still bring the dispute in the Small Claims Tribunal of Hong Kong.
For matters not eligible for adjudication by the Small Claims Tribunal, you agree that you will bring them in whichever other court of competent jurisdiction in Hong Kong has jurisdiction over the matter, and, where more than one procedure is available in such court, you will proceed as summarily as possible.
If you bring a dispute in a manner other than in accordance with this section, you agree that we may move to have it dismissed, and that you will be responsible for our reasonable attorneys’ fees, court costs, and disbursements in doing so.
You agree that the prevailing party in any dispute shall be entitled to be reimbursed according to the rules applicable to the court in which the dispute is brought.
16. Force Majeure
You agree that we are not responsible to you for anything that we may otherwise be responsible for, if it is the result of events beyond our control, including, but not limited to, acts of God, war, insurrection, riots, terrorism, crime, labor shortages (including lawful and unlawful strikes), embargoes, postal disruption, communication disruption, failure or shortage of infrastructure, shortage of materials, or any other event beyond our control.
In the event that a provision of this Agreement is found to be unlawful, conflicting with another provision of the Agreement, or otherwise unenforceable, the Agreement will remain in force as though it had been entered into without that unenforceable provision being included in it.
If two or more provisions of this Agreement are deemed to conflict with each other’s operation, HEX3 shall have the sole right to elect which provision remains in force.
You may not assign your rights and/or obligations under this Agreement to any other party without our prior written consent. We may assign our rights and/or obligations under this Agreement to any other party at our discretion.
We may amend this Agreement from time to time. When we amend this Agreement, we will update this page and indicate the date that it was last modified. You may refuse to agree to the amendments, but if you do, you must immediately cease using our website and our service. You must visit this page each time you come to our website and read and agree to it if the date it was last modified is more recent than the last time you agreed to the Agreement.